Cost of Quality (COQ) – Cost of Conformance vs. Cost of Non-Conformance

Cost of quality is a technique under the Project Quality Management Knowledge Area of the PMI framework (PMBOK®, 6th edition, ch. 8.1.2.3). The concept comprises of a short- and long-term consideration of quality expressed in its two components: cost of conformance and cost of non-conformance. In this article, we will shed a light on the … Continue reading Cost of Quality (COQ) – Cost of Conformance vs. Cost of Non-Conformance